Terms of service

Term of use

These are the General Terms and Conditions of Sale for BRAND ONLINE COMMERCE, a Société par Actions Simplifiée [simplified joint-stock company] under French law, whose registered office is located at 34 Rue du Sentier, 75002 Paris, France, registered in the Paris Trade and Companies Register under number 507 848 216, with VAT number FR38507848216.

These General Terms and Conditions of Sale (hereinafter referred to as the “General Terms and Conditions of Sale”) define the rights and obligations of both parties in the context of online sales carried out via this website. The products offered for sale (hereinafter referred to as the “Products”) are intended solely for end consumers, who are either natural persons or non-professional legal entities (hereinafter referred to as the “Customers”), excluding all resellers or intermediaries acting on behalf of resellers.

By placing an order, the Buyer confirms that they are acting as a final consumer and that they do not intend to resell the Products for commercial purposes.

BRAND ONLINE COMMERCE reserves the right to modify these General Terms and Conditions of Sale at any time. Any changes will become effective as soon as they are published online.

In the event that a specific term of sale is not addressed, it shall be governed by the current applicable laws and practices in the distance selling sector in France.

By placing an order on this website, the Buyer confirms having read and accepted, without reservation, these General Terms and Conditions of Sale, which are enforceable pursuant to Article 1119 of the French Civil Code.

The Buyer acknowledges having been clearly and comprehensively informed, prior to the confirmation of the order and the conclusion of the contract, of the following elements:

• The essential characteristics of the Products;
• The total price including applicable taxes and any related delivery charges;
• The delivery timeframe;
• The identity of the Seller;
• The accepted methods of payment;
• The terms related to returns, refunds, and the handling of complaints.

Any order placed through this website constitutes express acceptance of these General Terms and Conditions of Sale, as well as acceptance of the prices and Products listed for sale on the website.

Order Process

To place an order, the Buyer must follow the steps outlined below:

Product Selection
The Buyer selects the Product(s) they wish to purchase and adds them to their shopping cart.
Cart Review
The Buyer may review the contents of their cart at any time and has the ability to remove or modify selected items before proceeding to checkout.
Identification
The Buyer may choose to create an account by completing the identification form and providing the required information (first name, last name, email address, shipping address, phone number, and password).
However, creating an account is not mandatory. The Buyer may also choose to proceed with the order as a guest.
Order Verification
The Buyer verifies their order summary, including the selected Products, total price, billing and delivery addresses.
The Buyer then confirms the selected shipping method and payment details.
By confirming the order and completing the payment, the Buyer acknowledges and fully accepts these General Terms and Conditions of Sale. Once payment is validated, the order can no longer be modified or canceled by the Buyer.
1) Acknowledgment of Order Receipt

Upon completion of the order, the Buyer receives an email summarizing the order details, including:

The billing and shipping addresses
The order number
The date of the order
The list of Products purchased and their respective quantities
The selected delivery method and terms
This email serves as an official acknowledgment of receipt of the order. The Buyer is advised to keep and/or print this email as proof of their purchase.

Once received, the order is registered and processed by BRAND ONLINE COMMERCE, who verifies the availability of the selected Product(s).
Any order implies full acceptance of the prices and product descriptions available at the time of purchase.

2) Shipping Confirmation

Once the order is prepared and shipped, the Buyer receives a second email confirming the shipment.
The sales contract is considered concluded on the date this confirmation email is sent.

If a Product is found to be unavailable after the order is placed, it will not be shipped.
The Buyer will be refunded for any item that could not be delivered. Refunds will be issued within fourteen (14) days to the original payment method.

In some situations, such as payment failure or anomalies with the Buyer’s account, BRAND ONLINE COMMERCE reserves the right to suspend the order until the issue is resolved. If necessary, the order may be canceled and fully refunded.

The Buyer’s online submission of their credit or debit card number, followed by the final confirmation of the order, constitutes:

- A binding agreement to pay all amounts due in connection with the submitted order; and
- The Buyer’s express acknowledgment and acceptance of all operations carried out on the website as part of the order process.

This electronic confirmation is considered equivalent to a handwritten signature and constitutes full and final acceptance of the transaction.

The Products governed by these General Terms and Conditions of Sale are those displayed on this website and indicated as sold and shipped by BRAND ONLINE COMMERCE. They are offered subject to availability.

BRAND ONLINE COMMERCE shall not be held liable for any stock shortages or the unavailability of Products at the time of the Buyer’s order. BRAND ONLINE COMMERCE reserves the right to modify or discontinue any Product listed on the site at any time and without prior notice.

In order to maintain high-quality service and ensure fair availability of Products to all customers, BRAND ONLINE COMMERCE reserves the right to limit the quantity of Products that may be purchased by an individual Buyer, in accordance with applicable regulations, particularly Article L.121-11 of the French Consumer Code.

Pursuant to that article, BRAND ONLINE COMMERCE also reserves the right to refuse or cancel an order in the following cases:

There is an ongoing dispute with the Buyer regarding a previous order;
The Buyer has violated these General Terms and Conditions of Sale;
There is suspicion of fraud or misuse;
Or for any other legitimate reason.
Additionally, BRAND ONLINE COMMERCE may cancel any order where there is an obvious pricing error. For example, a Product inadvertently listed at a clearly incorrect and disproportionately low price cannot be reasonably considered valid by the Buyer in good faith.

While every effort is made to ensure that the photographs and visual representations of Products displayed on the site accurately reflect the original items, slight variations may occur. These differences may result from technical limitations in color rendering on the Buyer’s screen or device. As such, BRAND ONLINE COMMERCE shall not be held liable for minor discrepancies in non-essential characteristics of the Products shown on the website.

The Seller reserves the right to modify its prices at any time. However, the price applied will always be the one in effect at the time the order is placed, subject to Product availability on that date.

Depending on the delivery country selected by the Buyer, prices may be displayed as follows:

Inclusive of all taxes, including VAT at the rate applicable on the day of the order. Any changes to the VAT rate will automatically be reflected in the final price.
Exclusive of taxes, with applicable VAT and customs duties to be paid at the time of purchase.
Exclusive of taxes, with applicable VAT and customs duties to be paid by the Buyer upon delivery.
A clear message will be displayed during checkout to inform the Buyer of any specific information related to their order and the corresponding legal terms.

Product prices do not include delivery charges, which are invoiced separately. These shipping costs will be clearly indicated before the order is confirmed and added to the final amount due.

The full price must be paid at the time of ordering. Under no circumstances may any amount paid be considered a deposit or down payment.

If one or more taxes or governmental contributions — including environmental or eco-participation fees — are created or modified, this may affect the final sale price of the Products, increasing or decreasing accordingly.

In the event that certain Products ordered are unavailable, only the amount corresponding to the available Products and their shipping fees will be charged. The Buyer will not be charged for any unavailable item.

Placing an order on the website implies an obligation of payment by the Buyer. By confirming the order, the Buyer agrees to pay the full amount due, including the cost of Products and applicable shipping fees.

The Buyer may choose from any of the payment methods offered by Brand Online Commerce at the time of purchase. The Buyer guarantees that they are fully authorized to use the selected payment method.

Brand Online Commerce reserves the right to suspend order processing or delivery in the event of:
• Payment authorization refusal by a banking institution or payment processor;
• Full or partial non-payment;
• Ongoing disputes related to a previous order;
• Or in case of suspected fraud or unauthorized use of payment credentials.

Brand Online Commerce also reserves the right to cancel any order that appears fraudulent or suspicious, or in situations where the Buyer has failed to resolve outstanding payment issues.

For credit or debit card payments, the card will only be charged once the order has been dispatched. Payment shall only be considered final when the funds have been fully received by Brand Online Commerce.

Product offers and prices remain valid as long as they are displayed on the website, and while stocks last.

Except in cases of force majeure or during scheduled maintenance periods or temporary shop closures (which will be clearly announced on the homepage), delivery times indicated on the website are provided for informational purposes only. Delivery times begin from the date the order is processed, as specified in the order confirmation email.

Brand Online Commerce makes every effort to meet the indicated delivery times. However, the Seller shall not be held liable for any delays resulting from unforeseen circumstances or events beyond its control.

Brand Online Commerce reserves the right to refuse any order in the following situations:
• There is an active or unresolved dispute with the Buyer regarding a previous order;
• The Buyer has breached these General Terms and Conditions of Sale;
• There is suspicion of fraudulent activity or misuse of the site;
• Or for any other legitimate reason, in accordance with applicable laws.

The costs of preparation and dispatch are covered by Brand Online Commerce, unless the Buyer selects a specific delivery method subject to additional charges. In such cases, the associated costs will be borne by the Buyer, and will be clearly communicated before order confirmation. These costs will also be itemized on the invoice.

Brand Online Commerce cannot be held responsible for any actions, delays, customs duties, taxes or fees imposed by customs or border services, which are outside its control and are the sole responsibility of the Buyer.

Delivery refers to the physical transfer of the Product to the Buyer at the address provided during the ordering process. It is the Buyer’s responsibility to ensure the delivery address is accurate and complete.

Upon delivery, the Buyer must verify the conformity and condition of the Products before signing the carrier’s delivery note. This verification is considered completed once the delivery note is signed by the Buyer or any designated third party. No claims regarding the condition of the parcel(s) will be accepted once the delivery note has been signed.

If the outer packaging appears damaged, torn, or opened at the time of delivery, the Buyer must check the contents immediately. If the items are damaged, the Buyer must refuse the parcel and notify Customer Service without delay.

Exceeding the estimated delivery time does not entitle the Buyer to cancel the order, receive a refund, or claim any compensation, except in the event of prolonged delay. However, if delivery has not occurred within thirty (30) days of the latest estimated delivery date, the Buyer may request the cancellation of the order without cost by contacting Customer Service. In such cases, all payments received will be refunded.

If delivery fails due to an incomplete or incorrect address, refusal of the parcel, or insufficient information provided by the Buyer, Brand Online Commerce shall not be held responsible for the delivery outcome. In such cases, the Buyer remains subject to the carrier’s own general terms and delivery conditions.

If Products must be returned to the Seller, they must be sent within fourteen (14) days of delivery. Claims made beyond this period will not be accepted. Returns will only be accepted if the Products are in their original condition, unused, and in their original packaging.

Products sold by Brand Online Commerce are covered by the legal warranties provided under:

• Articles L.217-4 to L.217-14 of the French Consumer Code (legal warranty of conformity), and
• Articles 1641 to 1648 of the French Civil Code (warranty against hidden defects),

to the exclusion of all other warranties.

Brand Online Commerce will not accept any claim concerning Products that have been used improperly, modified, damaged by the Buyer, or not used in accordance with the Product’s intended purpose.

Claim Procedure for Non-Conformity
The Buyer must report any claim for non-conformity within fourteen (14) days of receiving the Products. Any claim submitted after this period will be rejected.

Claims must be submitted in accordance with the instructions outlined in this article. Failure to comply will result in the claim being considered inadmissible and will release Brand Online Commerce from all liability.

In case of confirmed non-conformity, the Product must be returned in full, unused, and in its original packaging, to the following address:

Brand Online Commerce
34 Rue du Sentier
75002 Paris
France

Once the returned Product has been received and verified, Brand Online Commerce will process the refund within fourteen (14) days.

If the return is accepted under the legal warranty, Brand Online Commerce will refund both the price of the Product and the initial delivery costs, including any parcel tracking service used. In this case, the original delivery invoice showing the parcel tracking number must be enclosed in the return package.

Any circumstances beyond the control of either Party which prevent the performance of their respective obligations under normal conditions shall be considered as grounds for exemption from liability and shall result in the suspension of the relevant obligations for the duration of such circumstances.

The Party invoking such circumstances must promptly notify the other Party in writing of their occurrence, as well as of their cessation.

Force majeure refers to any unforeseeable, unavoidable, and external event, beyond the control of the Parties, which could not have been reasonably prevented despite all efforts to do so. This may include, but is not limited to: natural disasters, strikes, pandemics, transportation blockages, government-imposed restrictions, communication breakdowns, or network failures.

When the Buyer registers on the website, Brand Online Commerce collects personal information (such as name, email address, gender, etc.) through the registration form, in order to provide access to services available in the website’s restricted areas.

The personal information collected is essential for processing and delivering orders placed through the site.

As part of the ordering process, the Buyer may be asked to create a personal account. This account stores the Buyer’s information, which is protected by a password chosen by the Buyer. This data is strictly confidential and used exclusively by Brand Online Commerce in the context of order fulfillment and customer support.

All personal data is processed in accordance with:

French Law No. 78-17 of January 6, 1978 on Data Protection and Civil Liberties (as amended);
Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).
In this regard, Brand Online Commerce commits to the following obligations:

Guarantee the confidentiality of all personal data processed under these General Terms and Conditions of Sale by implementing appropriate technical and organizational security measures;
Ensure that all individuals authorized to process such data are either contractually bound by confidentiality agreements or subject to relevant legal obligations of confidentiality, and that they receive appropriate training regarding data protection and privacy;
Ensure that any third-party subcontractors acting on behalf of Brand Online Commerce comply with applicable legal obligations, and process personal data strictly according to Brand Online Commerce’s instructions and for no other purpose.
For more detailed information, Buyers are encouraged to consult the site’s full Privacy Policy.

All trademarks, logos, product names, designs, images, videos, and related content featured on this website remain the exclusive property of their respective owners.

Brand Online Commerce does not claim any intellectual property rights over the Products, brands, or any content that is the property of third parties and presented on this website solely for the purpose of product illustration and sale.

The Buyer acknowledges that the intellectual property associated with the Products, their branding, and any related assets remains the sole property of the rights holders, and may not be copied, reproduced, distributed, or used in any way without their express prior consent.

Brand Online Commerce acts as an independent distributor or intermediary and is not affiliated with, endorsed by, or officially linked to the brands featured on this site, unless otherwise stated.

All original content specifically created for the website by Brand Online Commerce — including website layout, custom text, marketing copy, and design elements — is the exclusive property of Brand Online Commerce and may not be reproduced or exploited without authorization.

The failure of either Party to enforce any provision of these General Terms and Conditions of Sale, or to exercise any right following a breach by the other Party, shall not be interpreted as a waiver of such right or provision.

Such a failure shall not prevent the non-defaulting Party from exercising its rights or enforcing the relevant provision at a later time.

These General Terms and Conditions of Sale are originally drafted in French.
In the event of any discrepancy or contradiction between the French version and a translated version, the French version shall prevail and be considered legally binding.

These General Terms and Conditions of Sale are governed by French law, to the exclusion of the provisions of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention).

In the event of a dispute or claim, the Buyer agrees to first contact Brand Online Commerce in order to seek an amicable resolution.

If no agreement is reached within twenty (20) days from receipt of a formal notice sent by registered mail, the dispute shall be submitted to the jurisdiction of the competent courts of the place of delivery of the Products, in accordance with applicable general legal provisions.

The Buyer may also have recourse to contractual mediation, including via the French Consumer Mediation Commission or any sector-specific mediation bodies, or opt for any alternative dispute resolution method (such as conciliation), in the event of a disagreement.